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Policies & Procedures
RESERVATIONS
Properties can be reserved with a deposit of 50% of the rental cost for your chosen dates. This does not include Damage Deposit or Cleaning Fee. Your dates will not be held until the deposit has been received. The second half of your Rental, along with DD and Cleaning Fee is due 30 days before your vacation check-in date.
DAMAGE PROTECTION
We use Accidental Damage Protection as our coverage for damages. It is a non-refundable fee of $55-69 (depending on the rental) that is mandatory and added to each invoice. It is like insurance, where it will cover our guests for any accidental damage that may occur during your stay, up to a certain amount. This fee is incorporated into the "fees" or "cleaning fee" section of the quote on the online booking sites like AIrbnb and VRBO. The ADP fee is due along with the second half of the Rental payment, 30 days prior to your Vacation Check-in date.
PETS
Sorry, we do not allow pets at any of our rentals at this time.
PAYMENTS
We accept Payment through EFT Transfer or pay by Credit Card, using the secure Online Payment Processing Company - Stripe.com. *Please note: there is a 2.9% payment processing fee for using Stripe's Credit Card payment service. This fee is non-refundable for amounts processed in the event of cancellations, as we are not reimbursed this fee from our CC processing provider. Thank you for your understanding.
CANCELLATION POLICY: 50% refund up until 30 days prior to arrival. If cancelled at least 60 days prior to arrival, full amount will be refunded less $150 cancellation fee. The Damage Deposit is always 100% refundable if the booking is canceled before the stay has commenced.
Book Your Stay!
Let us give you the perfect Shuswap experience and come make some memories you will never forget!
~ Relax. Explore. Play.~